Privacy Policy

1. Introduction

LTG AI Solutions America, LLC ("LTG AI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our B2B software solutions and SMS notification services.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Company or organization name
• Job title and role
• Account credentials
• Payment and billing information

Phone Numbers for SMS

We collect phone numbers specifically for the purpose of sending operational SMS notifications, including quality control alerts, verification codes, and system notifications. Phone numbers are collected through:

• Enterprise service agreement enrollment
• Account setup and registration
• Application settings configuration

Usage Data

We automatically collect certain information when you use our services:

• Device information (type, operating system, browser)
• IP address and general location
• Usage patterns and feature interactions
• Error logs and performance data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send operational SMS notifications (alerts, verification codes)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. SMS/Text Messaging

LTG AI provides SMS notification services as part of our B2B software solutions. This section specifically addresses how we handle phone numbers and SMS communications.

Types of Messages

We send only operational and transactional SMS messages, including:

• Quality control alerts and failure notifications
• Login verification codes (one-time passwords)
• System status and maintenance notifications
• Account security alerts

We do NOT send marketing or promotional SMS messages.

SMS Consent

Consent to receive SMS messages is obtained through:

• Signing an enterprise service agreement
• Providing a phone number during account registration
• Explicitly opting in through application notification settings

Message Frequency

Message frequency varies based on service usage and configured alert preferences. Generally, messages are low-volume and sent only when operationally necessary.

Opt-Out Instructions

You can opt out of SMS messages at any time by replying with:

After opting out, you will receive a confirmation message. No further SMS messages will be sent unless you opt back in. For help, reply HELP or contact us at support@ltgai.com.

Message & Data Rates

Standard message and data rates from your wireless carrier may apply.

Full SMS Terms

For complete details about our SMS service, please review our SMS Terms of Service.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (hosting, SMS delivery, analytics)
• Organization Members: Other users within your organization based on role permissions
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Your phone number is never sold, rented, or shared with third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure with access controls
• Regular security assessments and monitoring
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing our services to you
• Complying with legal obligations
• Resolving disputes and enforcing agreements

When your data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request export of your data in a portable format
• Opt-out: Opt out of certain data processing activities

To exercise these rights, contact us at support@ltgai.com.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: